Elite Collective

CREDIT CARD ON FILE Elite Collective Salon requires a credit card to be kept on file in support of our policies. CANCELLATIONS AND NO SHOWS I value all of my guests and their time just as much as I value my time, therefore I have a 48-hour cancellation policy for all appointments. If for any reason a guest is unable to make their appointment, please contact the stylist to cancel the appointment with at least 48 hours of notice. If a less than 48-hour notice is given, then 50% of the service fee will be charged to the credit card on file. In the event a 24-hour noticed is given or the guest does not show up for the scheduled appointment and fails to give any notice, the guest is considered a "no show" and 100% of the service fee will be charged to the credit card on file. RESCHEDULES I understand things come up & reschedules sometimes occur! After a service is rescheduled 2 times with your service provider, we will require a 50% deposit to secure your future appointment date. This deposit will go towards the rescheduled service. LATE POLICY Out of respect for other guests and our stylists' time, I have a 15-minute late policy. If a guest is 15 minutes late or more, they may be asked to shorten their service time or be asked to reschedule their appointment to another time. In the case of a need to reschedule, there may be a charge for 50% of the missed service, which will be charged to the credit card on file. DEPOSIT POLICY At Elite Collective, a deposit is required to secure select appointments. Please note that all deposits are non-refundable. Refunds will not be issued under any circumstances. Please note deposits are only used on services. Deposits can not be used as a credit towards retail. CHILDREN POLICY At Elite Collective, we prioritize the safety and comfort of all our guests. To maintain a calm and relaxing atmosphere, we kindly ask that children between the ages of 7 and under do not accompany you to your appointment. While we absolutely love children, our team is dedicated to providing each guest with the highest level of care and attention. This policy ensures that everyone can fully enjoy their "me time" in a peaceful, uninterrupted environment. RE-DO POLICY Please note refunds are not given after a service has been completed. I understand that occasional adjustments may be needed, and our goal is always to ensure you love your hair. I offer a two-week grace period for any necessary corrections related to toning, color, or cuts. After this window, any changes requested that are not due to a service error will be considered a new service and charged accordingly. Before any corrective service is performed, a thorough consultation will be completed to determine whether the request qualifies as a re-do or a new service.